Terms of service

These terms are an agreement between you and Masteret Labs (“we”, “us”), which runs ReviewLM (the “service”). By creating an account or using the service, you accept them. If you use ReviewLM for a business, you confirm that you can accept these terms on its behalf.

ReviewLM is for businesses. You must be at least 18 years old to create an account.

ReviewLM gives your business:

• QR codes and a review link for each location;
• a review page for your customers, with your name, logo and colour;
• review drafts written by AI from patterns in your public Google reviews;
• a private feedback form, with messages sent to you by email and shown in your dashboard;
• analytics, and depending on your plan, more locations and team members.

What your plan includes is shown on the pricing page. Plans include usage limits, for example on how many new drafts can be generated per day.

When a customer opens your review page, it asks how their visit was. If they choose Loved it, they can pick what stood out, copy a draft and open your Google review form. They post from their own Google account, in Google's form, where they can change the text before posting. If they choose Not great, the page shows a private form that sends their message to you, and does not show drafts or a link to Google.

ReviewLM never posts reviews itself, and never posts on anyone's behalf. Whether a review is posted, and what it says, is the customer's decision. Google decides whether reviews stay up.

You are responsible for how you use ReviewLM to ask for reviews. In particular, you agree:

• to show your QR code and links only to real customers, about real visits;
• not to offer money, discounts or anything else in exchange for a review;
• not to write, post or ask anyone else to post reviews about your own business;
• to follow the policies of Google and of any other platform where reviews are posted, and the laws on reviews, endorsements, consumer protection and privacy that apply to your business;
• to tell your customers how you use their feedback, where the law requires it;
• to keep your account secure, and to be responsible for what your team members do in it.

You must not:

• use the service for anything unlawful, deceptive or harmful;
• get around usage limits, rate limits or bot checks, or use bots or scrapers on the service;
• upload content you do not have the right to use, or anything malicious;
• copy, resell or reverse engineer the service, except where the law allows it;
• use the feedback form or customer contact details for marketing without the customer's consent.

We may suspend accounts that break these rules, and will tell you why unless the law prevents it.

Drafts are suggestions written by AI, based on your public Google reviews and the categories and staff names in your account. They can contain mistakes. Check the categories and names you set, and contact us if a draft is wrong so we can fix it. We do not promise any number of reviews, any rating, or that Google or any other platform will accept or keep a review.

Payments through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms also apply to your purchase.

Free trial

New accounts can try a paid plan free for 7 days. You add a card to start the trial. Your card is charged when the 7-day trial ends unless you cancel before then.

Subscriptions

Plans are billed monthly or yearly in US dollars, in advance, and renew automatically until you cancel. Paddle adds any tax due where you are. Current prices are on the pricing page, for example Starter at $29 a month. If we change the price of your plan, we will tell you at least 30 days before your next renewal at the new price.

Cancelling

You can cancel at any time from Settings, Billing in your dashboard, from the link in your Paddle receipt, or by emailing support@reviewlm.com. Cancelling stops the next renewal. You keep access to your plan until the end of the period you paid for.

Refunds

Refunds follow our refund policy.

You own the content you add, such as your logo and business details, and your customers' feedback. You let us use it only to run and improve the service for you. We process your customers' feedback on your behalf, as described in our privacy policy. If your business needs a data processing agreement, email hello@reviewlm.com.

The service, its software, design and the ReviewLM name and logo belong to Masteret Labs. You may not use our name or logo without our written permission. If you send us ideas or feedback, we may use them without owing you anything.

We work to keep ReviewLM available, but it may sometimes be down for maintenance or for reasons outside our control. We may change or remove features. If a change takes away something important that you pay for, we will tell you in advance, and you can cancel.

You can stop using ReviewLM and ask us to close your account at any time. We may suspend or end your account if you seriously or repeatedly break these terms, or if we have to by law. When an account closes, your review pages stop working and we delete your data as described in the privacy policy. The sections on our property and liability still apply afterwards.

The service is provided “as is”. As far as the law allows, we make no promises beyond those in these terms, including about results such as reviews, ratings or revenue.

As far as the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability under these terms is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You will cover our reasonable costs if a third party brings a claim against us because of how you used the service in breach of these terms.

We may update these terms. We will post the new version here with a new date, and email account owners about significant changes at least 30 days before they take effect. If you keep using the service after that, the new terms apply.