Refund policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle, to the payment method you used.

• Every plan starts with a 7-day free trial. You add a card to start it.
• Your card is charged when the 7-day trial ends unless you cancel before then.
• Trials are limited to one per business.

Payments are not refundable, except where the law requires it or the exception below applies. You can cancel at any time to stop the next renewal, and you keep access until the end of the period you paid for. This policy does not affect your rights under the consumer laws of the country where you live.

If your card is charged when your trial ends and you meant to cancel, email support@reviewlm.com within 7 days of that charge and we will refund that payment in full. This applies once, to the first payment after a trial.

Cancel from Settings, Billing in your dashboard, from the link in any Paddle receipt, or email support@reviewlm.com and we will do it for you. Cancelling stops the next renewal. You keep access until the end of the period you paid for, and you are not charged again.

Email support@reviewlm.com from the address on your account, and include:

• the email address you used at checkout;
• the order number from your Paddle receipt, if you have it;
• whether you also want your subscription cancelled.

You can also contact Paddle directly at paddle.net, using the details on your receipt.

• We reply by email and confirm when Paddle has issued the refund.
• Your bank decides how quickly the money reaches you. It usually takes a few business days.
• If you also asked us to cancel, your subscription ends and the account returns to its unpaid state.

Please contact us before you dispute a charge with your bank. We can usually sort it out faster. If a payment is disputed, we may pause the account until the dispute is resolved.